Frequently asked questions

How can I contact LYNE?

If you have any questions about your order or our jewellery, please contact us at supportlynejewelry@gmail.com. Our customer support team will be happy to help.

Where do you ship?

We ship across all countries. Delivery options and costs are displayed at checkout.

How long will my order take to arrive?

Orders are usually processed within 2–8 business days. Delivery times may vary depending on the shipping method selected at checkout.

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Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes before your order has been dispatched.

What is your returns policy?

We accept returns on eligible items in their original, unworn condition and packaging. Please contact us before returning an item so we can provide the correct return instructions.

How long do I have to return an item?

Please contact us within 14 days of receiving your order if you would like to request a return. Some items may be excluded for hygiene or other reasons.

What if my jewellery arrives damaged or faulty?

We're sorry if your order arrives damaged or faulty. Please email supportlynejewelry@gmail.com with your order number and clear photos of the item, and we'll be happy to assist.

How should I care for my LYNE jewellery?

To keep your jewellery looking its best, avoid prolonged contact with water, perfumes, lotions, chlorine and harsh chemicals. Store each piece in a dry place when not being worn.

Is LYNE jewellery waterproof?

For the best long-term care, we recommend removing your jewellery before showering, swimming, exercising or sleeping, unless the specific product description states otherwise.

Will my jewellery tarnish?

Some jewellery can naturally change colour or tarnish over time due to exposure to moisture, chemicals, perfumes and natural skin oils. Proper care and storage can help maintain its appearance.​

Do you offer exchanges?

Yes, eligible items may be exchanged depending on availability. Please contact supportlynejewelry@gmail.com with your

order number and the item you'd like to exchange.

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I haven't received my order. What should I do?

First, check your tracking information and delivery confirmation. If your order appears to be delayed or you believe it may be lost, please contact us at supportlynejewelry@gmail.com with your order number.

Still have a question?

We're here to help. Email us at supportlynejewelry@gmail.com and our team will get back to you as soon as possible.